Candidates explore sales and operations planning processes used to develop

production plans and identify and assess internal and external demand and

forecasting requirements. The course focuses on the importance of producing

achievable master schedules that are consistent with business policies,

objectives, and resource constraints.

Major Topics

• Business planning process and forecasting demand
• Demand management and customer service
• Distribution planning process
• Sales and operations planning process
• Master scheduling process
• Managing the master scheduling process
• Measuring performance and validating the plan

Objectives

• Explain the master planning model and key planning elements
• Identify customer service policies, sources of customer demand, elements of actual demand, techniques for communicating with customers, and measurements of forecast accuracy
• Understand the distribution network structure
• Explain the concept of multilevel master scheduling and the final assembly schedule